The Community Advisory Committee (CAC) plays a pivotal role in enhancing the operations and service delivery of [TRE]. This committee provides valuable advice and recommendations to TRE leadership, focusing on key areas that impact both member satisfaction and operational efficiency.
Although the CAC does not hold decision-making authority, its insights are instrumental in shaping important aspects of our organization. The committee’s primary areas of focus include:
- Complaint Analysis: Evaluating current complaint management processes, reviewing resolution procedures, and recommending improvements to enhance member satisfaction at the local level.
- Policies and Procedures: Analyzing existing policies and procedures, identifying gaps, and suggesting updates to ensure efficiency, compliance, and continuous improvement. The committee will review any policy changes as they arise.
- Exception Requests: Assessing the framework for member exception requests to ensure appropriate service for members accepted from outside TRE’s service areas.
- Staffing Patterns: Reviewing staffing patterns to optimize resource allocation and improve service delivery.
- Resource Development and Marketing Strategies: Evaluating and providing feedback on TRE’s resource development and marketing efforts to ensure alignment with organizational goals and community needs.
As a member of the CAC, your expertise and insights will be critical in shaping the future of our services. Your commitment to excellence and dedication to our mission will be invaluable in helping TRE continue to deliver outstanding services to the community.
The committee will meet quarterly for approximately three hours per session and includes 3 hours of monthly independent work. Your active participation will be greatly appreciated as we work together to strengthen the organization and better serve our community. If you are interested in potentially serving as a CAC member, please email Kcox@TRE.org for further information.
The next meeting is scheduled for July 24, 2026 from 9 AM-11 AM.
Meeting ID: 212 520 430 463 289
Passcode: 3iU9SH9f
Dial in by phone
+1 970-200-2211,,370872807# United States, Grand Junction
Phone conference ID: 370 872 807#
Meeting Minutes FY 2025-2026
Q4 CAC Meeting Minutes 5.1.2026
Q3 CAC Meeting Minutes 1.27.2026
Q2 CAC Meeting Minutes, 10.24.2025
Q1 CAC Meeting minutes 7.25.2025
Meeting Minutes FY 2024-2025
Q4 CAC Meeting 4.25.2025
Q3 CAC Meeting 1.24.2025
Q2 CAC Meeting 10.25.2024
Q1 CAC Meeting, 7.26.2024
Reporting to the Board of Directors
For Fiscal Year 2025–2026, the TRE CAC presented findings and recommendations to TRE’s Board of Directors (BOD). (Full meeting minutes can be found within TRE’s BOD web section)
Quarter 1 (Q1)-8.12.2026
- The CAC presented its findings to the CMA governing body through a PowerPoint presentation.
- The presentation included complaint trends, themes, and recommended actions.
- Materials were made publicly available following the meeting.
Quarter 2 (Q2)-11.19.2025
- The CAC submitted a written quarterly report to the governing body.
- The report documented complaint categories, trend analysis, and follow-up actions.
- The written report is posted publicly
Quarter 3 (Q3)-CEO Discussion 1.30.2026
- Due to the nature of the findings and the need for direct discussion, the CAC met in person with the CEO to present Q3 complaint trends and recommendations.
- A written summary of the meeting was provided to the governing body and made public.
- Q3 CAC Meeting Minutes 1.27.2026
Quarter 4 (Q4)-Presentation scheduled for 7.15.2026
- Due to scheduling and availability constraints, the CAC will present Q4 findings in July 2026, immediately following the close of the fiscal year.
- The CAC is currently developing the required materials, which will include complaint trends, analysis, and documentation of actions taken.
- Preparations are being made to present a member impact statement based on CAC findings and recommendations.
- Upon presentation to the governing body, the Q4 report will be made public to complete the fiscal year’s reporting cycle.
- TRE CAC presentation Q4 (1)
Summary
Across all four quarters, the CAC met the intent and requirements of CCR 8.7201.C.8 by:
- Reporting quarterly to the CMA governing body
- Documenting complaint trends and actions taken
- Ensuring all reports were made publicly available
- Maintaining transparency and accountability throughout the fiscal year
